As businesses re-bound from the pandemic and the demand for top-tier talent at all levels in our organisations has exploded. It is easy in this ‘shortage economy’ to abandon the medium-term goal of creating a more diverse organisation with the short-term expediency of ‘just making the hire’. Our Advisory Council made the following three observations:
Businesses do have to serve their customers and clients so short-term expediency, and filling the vacancy, is a material factor.
However, if the current market means you are tending to hire ‘more of the same’ then it is critical to look at the supply of candidates into the organisation and ensure you are tapping into as diverse a pool as possible. As part of this, critically evaluating your employee brand to understand whether it speaks to people other than your ‘usual hire’ is paramount.
The Council also highlighted the importance of having a diverse panel of interviewers and suggested a good practice is to ask candidates from underrepresented groups if there are additional people in the organisation they would like to meet.
A compelling way of demonstrating your commitment to diversity and openness to thinking differently, is to involve your diverse clients and customers. They may want to contribute to your message and have thoughts on how to reach more diverse pools. Even more powerfully they may be open to meeting candidates and playing an active role in your recruitment process.
Evaluating a recruitment process with diversity in mind is also a good opportunity to appraise how underrepresented groups are progressing in the organisation. Many organisations have undertaken this work and realised that there are underrepresented groups who are progressing slower than others or, in some cases, just not progressing at all. This is an indication of bias and requires concerted efforts to understand it and ensure the playing field is level.
Introducing a buddy system and linking the value-add, longevity and belonging of new joiners to the annual appraisal of each buddy can really make a difference. Even better is making the buddy role aspirational by offering it to high-performers. Managers must also be accountable for the success of their team and understand they have a role to play in the progression of their diverse employees – see Targets with Teeth below.
Back in December 2020, we highlighted ‘the straight white male fear’ – individuals that feel they are being disadvantaged. Twelve months on and that fear is real and becoming more vocal. Our Advisory Council had the following advice:
The facts – it is important to be unequivocal about the need for change. Our organisations are still dominated by white men at a leadership level and there are very significant gender and ethnicity pay gaps. However, to be inclusive for everyone there are four actions and behaviours that organisations can take which will have a positive impact.
Our Advisory Council is very clear that without targets no real progress will be made. However, targets can come under fire for failing to address the real barriers to progression and creating a culture that is sceptical of success in underrepresented groups. Our Advisory Council had several thoughts on how to apply and embed targets for maximum impact.
Apply them to all levels, not just the top – targets are most effective when applied at all levels in an organisation, not just at the top. This facilitates consistent progression for underrepresented groups and will deliver a pipeline of talent.
Link targets to promotion and financial reward – holding leaders accountable for outcomes is critical and by linking promotions and financial reward to the success of leaders in hiring, promoting and developing underrepresented groups, will deliver results.
Publish your targets – as highlighted in our December 2020 Advisory Council, at EY, the leadership published its gender diversity targets both internally and externally and journalist Alex Spence, then at The Times, enjoyed holding the firm to account. The combination of internal and external scrutiny drove results.
Value process alongside outcomes – it is important to place emphasis on the process which delivers more diverse outcomes. Framing targets around process, and not just outcomes, encourages the right actions, and if the process is a good one, will lead to improved DEI outcomes.
Learning, curiosity and diversity have always been central to Hedley May and with our ﬁrst Advisory Councils now established in London and New York, we recognise the value and role that our Advisors can play in assisting our business.
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In January 2020, we launched the Belonging Project, conducting over 100 interviews globally with a diverse range of people. Our research reaffirmed our core belief: organizations that create a strong sense of Belonging are more successful – in business, employee satisfaction and longevity. Belonging is the proven cornerstone of success.
When we founded Hedley May, we made a commitment to make a positive impact on our broader communities. We focus on providing opportunity to the underserved through mentorship, internships, workshops and other career development initiatives. We are also dedicated advocates and supporters of numerous social mobility programs.